Yes, starting on January 1, 2022, the annual fee is increasing from $100 to $129 per pet. The pricing adjustment will allow us to accelerate the improvements of our services and technologies and maintain the quality of our members' experience, even as our operations grow in scale and complexity.
Over the past 18 months, we have launched Urgent Care and sent home thousands of medications with complimentary UPS shipping, in addition to the original benefits Modern Animal launched with. See Membership to learn more. Today, on average, a Modern Animal member visits us every 3-6 months and uses Virtual Care at least once a month.
We look forward to expanding our footprint in the Los Angeles metropolitan area and beyond in the coming years. We're excited to build on our mission to improve the lives of pets, pet owners, and the healthcare partners who take care of them. Thank you for being part of our journey and an early supporter of Modern Animal.
How the pricing change works:
- All membership payments that occur on or after January 1, 2022, will be charged an annual fee of $129/pet. This new pricing applies to all members regardless of when you join Modern Animal. Membership renewal dates cannot be changed.
- To check your upcoming renewal dates, tap Household in the Modern Animal app to access your pet's profile. Make sure you have the latest app version.
- If you wish to cancel your membership, please contact us at [email protected] at least 5 days before your next renewal date and we'll take care of it.