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Home > Appointments > What is your appointment cancellation policy?
What is your appointment cancellation policy?
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We understand that plans change. When this happens, please cancel or reschedule at least 12 hours in advance so that we can spend time with another Modern Animal. If a cancellation takes place within 12 hours of start time or if you don't show up at all, you may be subject to a $50 charge. If you arrive at your appointment too late and are asked to reschedule, please know that this policy does not apply and you will not be charged a fee.


Our cancellation policy is a preventative measure rather than a penalty because the demand for our appointments is very high, and both late cancellations and no-shows make it very unlikely that our team can see another patient in need of our care.


If a pattern of no-shows is observed (3 or more no shows), your membership is subject to cancellation and you may be unable to access the app.


To modify your upcoming appointment, tap Appointments under Health Record directly in the Modern Animal app.

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