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Home > Appointments > What is your appointment cancellation policy?
What is your appointment cancellation policy?
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We understand that sometimes plans change. When this happens, please cancel or reschedule at least 12 hours in advance so that we can spend time with another Modern Animal. If a cancellation takes place within 12 hours of start time or if you don't make it at all, a $50 charge will apply.

 

If a pattern of no-shows is observed (3 or more no shows), your membership is subject to cancellation and you may be unable to access the app.

 

Our cancellation policy is a preventative measure rather than a penalty because the demand for our appointments is very high, and no-shows limit our team from seeing another patient who may be in need of our care.

 

To modify your upcoming appointment, tap Appointments under Health Record directly in the Modern Animal app.

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