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Home > Virtual Care > What can I expect when I send a chat message in the Modern Animal app?
What can I expect when I send a chat message in the Modern Animal app?
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Our virtual care team is online 24/7, so we will get back to you as soon as we can. We always prioritize questions and requests with the most urgent, time-sensitive health concerns, so please allow for up to one hour before we respond. In extremely rare cases, it may take us up to 4 hours to respond.
 

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